Bookings & Cancellation
Cancellations and refunds:
We require at least 48 hours notice for cancellations or rescheduling of appointments. To reschedule or cancel your appointment, you can click into your appointment confirmation email and select “Change/Cancel Appointment” and you can find another date/time that works with your schedule, or email us to request a refund. You can contact us via email at hello@balancednutritionco.com.au
Cancellation or reschedule requests made within 48 hours of your scheduled consultation time will incur a 50% of your scheduled consultation fee charge.
Cancellation or reschedule requests made with 24 hours notice or less, including no-shows, will incur 100% of the scheduled consultation fee.
Happy Melon Intro Offer Terms:
By purchasing the Happy Melon Intro Offer Bundle, you agree to the following terms:
Available for purchase until 30th September 2026.
Meal Plan Refund Policy: As outlined below, the meal plan portion of this bundle ($90 value) is strictly non-refundable once issued.
Package Policy:
Partial Refunds: If you choose to cancel a package after it has commenced, any sessions already attended (or forfeited due to late cancellation) will be re-calculated at the full standard consultation rate. The remaining balance will then be refunded to you.
Expiry: All bundles must be completed within 6 months of the purchase date.
Payment Plan Policy & Agreement:
By choosing the instalment option, you agree to 3 automatic monthly payments of $216.67 (totalling $650.00). The first payment is billed at checkout, and the remaining 2 payments will be debited every 30 days.
Cancellation/Partial Refunds:
You may request to cancel your payment plan before the next billing cycle by emailing hello@balancednutritionco.com.au.
Upon cancellation, any completed sessions or provided deliverables will be recalculated at our standard individual rates.
(e.g., Initial Consultation: $220, Personalised Meal Plan: $90, Review Sessions: $120).If the standard value of the services provided exceeds the total amount you have paid to date, the outstanding balance will be charged to your card on file, after which future installments will be canceled and unused review credits forfeited. If the total paid exceeds the standard value of services delivered, any excess balance will be refunded.
7-Day Personalised Meal Plan Add-on Terms:
By purchasing the 7-Day Personalised Meal Plan and Recipe Guide add-on ($90.00), you agree to the following additional terms and conditions:
Clinical Assessment Prerequisite: This service is a highly individualised, clinical nutrition tool. It cannot be delivered as a standalone product. The meal plan will only be created and issued following a completed consultation with your dietitian to ensure your clinical safety and medical history are accurately assessed.
Delivery and Format: Your meal plan is delivered digitally via our third-party software partner. If requested, a downloadable PDF version of your menu can be provided.
Refund Policy: Due to the significant amount of out-of-session clinical analysis, bespoke curation and software licensing costs, the $90.00 fee is strictly non-refundable.
Booking an appointment:
All appointments are booked through our online scheduler, and appointments are paid for upon booking. Unfortunately due to insurance reasons, we are unable to support clients residing in the USA and Canada.